Census 2020 in-language support lines now available

March 17, 2020 /

If you need help filling out your Census questionnaire, a number of different in-language support lines are available to answer your questions.  

The following table represents the dedicated toll-free numbers for each language Census Questionnaire Assistance (CQA) will support. Please save and share with family, friends and those in your community. Please scroll past table below for additional information.

LANGUAGE LINE TOLL-FREE NUMBER
English 844-330-2020
Spanish 844-468-2020
Chinese (Mandarin) 844-391-2020
Chinese (Cantonese) 844-398-2020
Vietnamese 844-461-2020
Korean 844-392-2020
Russian 844-417-2020
Arabic 844-416-2020
Tagalog 844-478-2020
Polish 844-479-2020
French 844-494-2020
Haitian Creole 844-477-2020
Portuguese 844-474-2020
Japanese 844-460-2020
English (Puerto Rico residents) 844-418-2020
Spanish (Puerto Rico residents) 844-426-2020
Telephone Display Device (TDD) 844-467-2020

IMPORTANT DATES:

Beginning March 1, 2020, the English and Spanish language lines will be available to provide general information about the 2020 Census, including answers to frequently asked questions (FAQs), via an automated Interactive Voice Response (IVR) system. Callers to these lines will also be advised to call back starting March 9, 2020 to speak with a live customer service representative (CSR). Callers to all other language lines will hear the message to call back starting March 9, 2020, to speak with a live CSR.

Beginning March 9, 2020, all lines will begin live CSR support providing information about the 2020 Census and assistance with the questionnaire.

Callers to the English and Spanish language lines will be routed through the IVR system prior to being transferred to a CSR.

Callers to all other language lines will be greeted in that language by a CSR.

*The CQA IVR and live CSR support on all language lines will end on July 31, 2020.

Your information is private: By law, the Census Bureau cannot release any identifiable information about you, your home, or your business, even to law enforcement agencies. That’s protected under Title 13 of the U.S. Code.

For more information visit: 2020census.gov

Kern Sol News is a youth-led journalism organization in Kern County. In their stories, reporters shine light on health and racial disparities in under-served communities across Kern. For more stories by South Kern Sol, head to southkernsol.org.

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Matt Munoz

Matt Munoz

Matt Munoz is Project Coordinator and Reporter at Kern Sol News. He may be reached at matt@southkernsol.org.